Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you use our website, application, API, image and video generation tools, account features, billing flows, support channels, and related services (collectively, the "Service"). By using the Service, you acknowledge this Privacy Policy and our Terms of Service.

2. Data Controller

ORIGAI LLC is the data controller for personal data processed through the Service unless we state otherwise.

3. Information We Collect

We collect information you provide, information generated through your use of the Service, and information from service providers that help us operate the Service.

• Account information, such as email address, name, login method, and account settings.
• Billing and transaction information needed to process purchases, subscriptions, invoices, refunds, and fraud checks.
• Uploaded inputs, prompts, reference images, generated outputs, task metadata, and related support context when needed to provide the Service.
• Usage Data, including IP address, browser type, device identifiers, pages visited, session events, timestamps, diagnostic logs, and security signals.
• Communications you send to us, including support requests, feedback, opt-out requests, and refund questions.

4. Cookies and Similar Technologies

We use cookies, local storage, pixels, analytics events, and similar technologies to operate login sessions, remember preferences, secure the Service, understand usage, measure performance, and improve product experience. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

5. How We Use Personal Data

• Provide, maintain, secure, and improve the Service.
• Create and manage accounts, credits, subscriptions, invoices, refunds, and API access.
• Route generation requests to selected AI model providers and infrastructure partners.
• Provide customer support, investigate bugs, prevent abuse, and enforce our Terms and Acceptable Use Policy.
• Send service notices, security alerts, billing updates, and, where permitted, product or marketing communications.
• Comply with legal obligations, resolve disputes, and protect the rights, safety, and integrity of users and the Service.

7. How We Share Personal Data

We do not sell personal data. We may disclose personal data only as described in this Privacy Policy or with your consent.

• Service providers that host, process, store, analyze, or help deliver the Service.
• AI model, infrastructure, storage, analytics, payment, email, fraud prevention, and customer support providers.
• Professional advisers, authorities, courts, or regulators where required by law or necessary to protect rights and safety.
• A successor entity if we are involved in a merger, acquisition, financing, reorganization, or asset transfer.

8. AI Model Providers and Generated Content

To provide image and video generation, editing, moderation, storage, and delivery, we may send prompts, uploaded references, generated outputs, task identifiers, and related metadata to selected third-party AI model providers and infrastructure partners. We use these providers to process requests, return results, monitor abuse, and maintain service reliability.

9. Payments

Paid products, subscriptions, credit packs, invoices, refunds, and payment verification may be handled by third-party payment processors. We do not store full payment card numbers on our systems. Payment processors handle payment information under their own privacy and security practices.

10. Retention

We retain personal data for as long as necessary to provide the Service, maintain accounts, complete transactions, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. We may retain Usage Data for a shorter or longer period where needed for security, diagnostics, analytics, legal compliance, or service improvement.

11. International Transfers

We operate from the United States and work with service providers in multiple jurisdictions. Your personal data may be transferred to and processed in countries where privacy laws may differ from those in your location. Where required, we use appropriate contractual, technical, and organizational safeguards for international transfers.

12. Security

We use administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. No online service can be guaranteed to be completely secure, so you should use strong account credentials and keep your login information confidential.

13. Your Privacy Rights

Depending on your location, you may have rights over your personal data. We may ask you to verify your identity before responding to a request.

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete personal data.
• Ask us to delete personal data, subject to legal, security, billing, fraud prevention, and operational retention needs.
• Object to or restrict certain processing where applicable law gives you that right.
• Withdraw consent where processing is based on consent.
• Receive information about how we process personal data and lodge a complaint with a relevant authority where available.

14. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to review and remove the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, unless a different effective date is stated or another notice is required by law. We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, data practices, or opt-out choices, contact us through our contact page or email support@imgeditor.co.